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There are 2 movie theatres, in South Mumbai, that offer online ticketing, INOX and Metro. A friend of mine wanted to go see Jodha Akbar, the new Hritik Roshan and Aishwarya Rai film, so he asked if I could arrange 2 tickets for him, cause he was on the other side of town. I rarely watch Hindi Movies myself, so whenever I want to go to see a movie, the tickets are generally pretty easily available.

Today I found out what happens when the tickets are not easily available. And how much the web experience sucks when that’s the case.

Inox has a pretty good system, but a few limitations. One thing I don’t like is that they don’t release most of their seat inventory for online booking. But I can live with that. What drove me nuts today was how it kept telling me there was an error in processing, but gave me no clue as to what that error was. And funnier still the number of tickets available kept changing from 3 to 1 to 5 to 3. It was crazy.

Metro Adlabs has much more severe issues, with their interface. I’ve bought tickets online for Metro several times, but as I mentioned above, since I rarely go for movies, that tickets are difficult to come by, I never realised how annoying their process could be. 1. On the heavy duty flash page, you need to select how many people, what movie, which theatre etc.to check availability. So far so good. Now here’s where the utter moronicness of the system comes in. Before they will tell you whether or not a particular shows tickets are available, you need to sign in or login. Its pretty stupid to ask someone to register on your site before you will tell them if tickets are available, but we are still not at the limit of the stupidity involved.

Now if tickets arent available they pop an error which looks like this:

If you dont want to click through the image this is the error message:

Error in Booking seats!!! : Exception = Error in Adding Seats

Nice. Very sensible. Perfectly explains what happened. Also there’s no way to go back to a search page from here. so you need to type in the main url again, or go back a couple of times or whatever

Thought I was done? Hah!

Now I search again for the same movie time, cause the error tells me that there was a problem in adding seats, and hey its the internet, shit happens you know. Now heres where we see the utter lack of anything resembling thought going into this system. Before they will show me the result of the search, I have to log in again. Even though I JUST DID THAT LESS THAN 2 MINUTES AGO!!!!

Its ridiculous that they make you log in to see whether or not tickets are available for a particular show, and they make you log in EVERY TIME you check, even in the SAME session. This is not making you login to pull your credit card details or some other security issue. You have to enter that stuff whenever you order. You have to enter your email id when you login, so the only thing they pull out is conceivably your cell number to send an sms notification.

To be fair though Adlabs has a fantastic Mobile Booking Application, though Ive never tried to buy a ticket of that and had a problem with availibilty, so dont know if the flow is different there. I’ll run through it this weekend and see what comes up.

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