I like using the net to do things. It makes my life easy for the most part and I appreciate that. The sad fact however is that as of today the internet is a second or third or fourth or non existent part of a companies strategy. That this is the case with established brands is understandable(if short sighted). But new companies, even so called internet companies, have some terrible service standards. I dont want to pick on one particular company, but its a company that serves a need close to my heart, and I really hoped for more when I joined.
Seventymm is an online video rental company. Modeled after Netflix, for a monthly charge, you can get either 4 DVD’s a month or an unlimited number of DVDs a month. There are no late fees, when your done, ask them to collect what you have at home, and they’ll send you the next movies in your queue. The queue can be setup on their website.
Though I love the concept( I remember one year when I ran through a 500 movie rental subscription, I rented maybe a 100 movies, but lost 400 in late charges)
This weekend I got the movie Heyy Babyy but the DVD was defective. That happens sometimes, not much anyone can do about it and I dont blame seventymm at all for that. The problem is what happened afterwards. One gets 2 movies at a time, and i hadnt seen the other movie(The Fifth Element if your interested) that was sent. But seventymm policy is that they wont send just one movie, even to replace a defective disc. This strikes me as foolish.
Another problem I had, was I tried to watch Lost. They sent me the first 2 dvd’s no problem I asked for a pickup. They sent me Lost DVD5 and some other random dvd. I called, but once again nothing can be done. Seems like it should be a simple enough fix.
Its annoying when a service that really has potential craps out on issues like these. They should have better processes in place to handle it.
I wish there were some more features on their website, though with the recent changes its become tolerable, a couple of months ago it was unusable.
All in all a pretty good service with some service issues they need to get under control. Especially this one movie at a time thing.